We provide a solution that enables your customers an easy way to give feedback, you with immediate access to their responses and using our expertise in customer insight & strategy, actionable analysis and recommendations that can help you take action to improve your business.
Short surveys that your customers will find easy to give feedback
Like your customer service, asking for feedback is another experience that you’re creating for your customers. Poorly built surveys with poorly worded questions will reflect negatively on your brand. We build smart looking surveys with concise and effective questions, and incorporate your branding as well as a background image so your customers have your brand at top of mind.
People no longer attempt 10-minute surveys. The most effective feedback system is a 4-5 question survey that your customers won’t mind investing their time in. We build surveys for multiple devices, and we can do it in a way that your customers will find easy to provide feedback and ideas.
Access to live results as your customers feedback comes in
You will receive a website link to a live report where you can view your customers’ feedback as they come in. This provides quick access to your customers ideas from day one.
Expert Vibe summary & recommendations
Our team will analyse your customer's feedback and provide a summary and recommendations of:
How your customers rate you and reasons for those ratings
Segmentation of your customer base (fans, not engaged & at risk) and levers to improve
Your customers pain points to improve
Your business strengths to promote
Improvements that your customers are asking for
Recommendations on activity to improve engagement, loyalty and ability to attract new members