Because customer experience is the most important part of your business
Understand the vibe of your service delivery so that you can make improvements to make a customer journey that your customers will love and recommend to others.
Vibe provides a deep dive into a particular customer journey and track’s performance over time so you can track performance of your channels and customer touchpoints.
What you can find out
Customer Experience Deep Dive
Gain detailed insights into a particular customer experience
Get feedback about a specific customer interaction. e.g.
How likely they are to recommend you based off their recent interaction
Why they feel that way
How that compares to others
What improvements can I make
Use live reporting to make immediate improvements and close the loop with customers
What improvements can I make that customers are wanting now?
Ability to contact customers immediately to solve issues
Track performance of your staff & channels to improve your service delivery
Detailed reporting at a granular level to allow actionable activity
Sales Reps/ Account Managers/ Service Reps
Develop and track staff performance indicators to allow performance reviews and incentive programmes