Because customer experience is the most important part of your business

Understand the vibe of your service delivery so that you can make improvements to make a customer journey that your customers will love and recommend to others.

Vibe provides a deep dive into a particular customer journey and track’s performance over time so you can track performance of your channels and customer touchpoints.


What you can find out


Customer Experience Deep Dive

Gain detailed insights into a particular customer experience

  • Get feedback about a specific customer interaction. e.g.

    • purchase experience

    • customer service

  • How likely they are to recommend you based off their recent interaction

  • Why they feel that way

  • How that compares to others

  • What improvements can I make

Operational Activity

Use live reporting to make immediate improvements and close the loop with customers

  • What improvements can I make that customers are wanting now?

  • Ability to contact customers immediately to solve issues

Performance Tracking

Track performance of your staff & channels to improve your service delivery

  • Detailed reporting at a granular level to allow actionable activity

    • Sales Reps/ Account Managers/ Service Reps

  • Develop and track staff performance indicators to allow performance reviews and incentive programmes


How we test the vibe


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