Because customer’s expectations are always changing and ensuring the right experience is key to drive loyalty and repeat purchase

Get detailed feedback of a particular channel or customer experience so that you can create a journey that your customers will love and recommend to others.

Vibe provides a deep dive analysis and tracking over time so you can improve performance of your channels and customer touchpoints.

 
 
 

What you can find out

 
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Customer Experience Deep Dive

Gain detailed insights into a particular customer experience

  • Measure Net Promoter Score (NPS) / customer satisfaction of a specific channel or customer experience. e.g.

    • purchase experience

    • customer service/ channel experience

  • How do I perform against other industries and competitors?

  • How many customers are at risk, not engaged or fans and why do they feel that way

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CX Roadmap

Design your CX roadmap from customer and stakeholder ideas

  • What improvements can I make that customers are wanting now?

  • What are my customers expectations for the future?

  • What ideas do my staff and stakeholders have to improve our customers experience?

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Performance Tracking

Track channel performance to drive behaviour and improve your service delivery

  • Detailed reporting at a granular level to allow actionable activity

    • Sales Reps/ Account Managers/ Service Reps

  • Develop and track staff performance indicators to allow performance reviews and incentive programmes

 
 

How we test the vibe

 
 
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Get started

 

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Customer Experience Vibe
2,995.00
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