Because customer’s expectations are always changing and ensuring the right experience is key to drive loyalty and repeat purchase
Get detailed feedback of a particular channel or customer experience so that you can create a journey that your customers will love and recommend to others.
Vibe provides a deep dive analysis and tracking over time so you can improve performance of your channels and customer touchpoints.
What you can find out
Customer Experience Deep Dive
Gain detailed insights into a particular customer experience
Measure Net Promoter Score (NPS) / customer satisfaction of a specific channel or customer experience. e.g.
customer service/ channel experience
How do I perform against other industries and competitors?
How many customers are at risk, not engaged or fans and why do they feel that way
Design your CX roadmap from customer and stakeholder ideas
What improvements can I make that customers are wanting now?
What are my customers expectations for the future?
What ideas do my staff and stakeholders have to improve our customers experience?
Track channel performance to drive behaviour and improve your service delivery
Detailed reporting at a granular level to allow actionable activity
Sales Reps/ Account Managers/ Service Reps
Develop and track staff performance indicators to allow performance reviews and incentive programmes